Refunds for Digital Guides
Effective date: 7 October 2026 · Last updated: 7 October 2026
This policy explains when you can request a refund for a one-time digital guide purchase on ElasticSkin. It does not affect any rights you may have under the Australian Consumer Law or the consumer protection laws of your jurisdiction.
1. 14-Day Refund Window
You can request a full refund within 14 days of your purchase. Contact us with the email address used at checkout and the word "Refund" so we can process it quickly.
Placeholder: Edit this section in the dashboard to set your exact refund terms, including whether refunds are available after the PDF has been downloaded, any conditions, and the 14-day window.
2. How to Request a Refund
Email us with "Refund" in the subject line and the email address used at checkout. We process refunds to your original payment method. Depending on your bank, it may take several business days to appear.
3. Downloaded Content
Placeholder: Specify here whether refunds are available after the PDF has been downloaded, and under what conditions. For example, you may state that refunds are available only if the file has not been downloaded, or that refunds are available within the 14-day window regardless of downloads.
4. Bundle Purchases
Placeholder: Specify refund terms for bundle purchases, such as whether partial refunds are available if one guide has been downloaded but not the other.
5. Your Consumer Rights
Nothing in this policy limits any rights you have under the Australian Consumer Law or the consumer protection laws of your jurisdiction, including rights in relation to faulty or misdescribed services. If a refund is required by law, this policy does not reduce those rights.
6. Contact
For any refund question, please use our Contact page or email support@elastic-skin.com.
This document is provided as general information and does not constitute legal advice. Professional Australian legal advice should be obtained before relying on this document.